FAQs | Dick's Sporting Good Open

Know Before You Go

https://www.pgatour.com/know-before-you-go.html

Bag Policy

Bags larger than a small purse (6″ x 6″) including carrying cases, backpacks, camera bags or chair bags are prohibited. Approved bags include: clear bags smaller than 12″ x 6″ x 6″, 1-gallon plastic freezer bags, medically necessary bags and diaper bags

Spectator Mobile Device Policy

Cell phones are allowed on tournament grounds under the following considerations:

Devices must be on silent at all times; flash may not be used.
Devices may be used to capture video, audio and photos (content) in all areas throughout tournament week.
Content may be used for personal purposes (e.g., personal social media); no commercial use.
No live streaming or real-time coverage (e.g., no shot-by-shot coverage).
Data use (e.g., texting) is permitted in all areas throughout tournament week.
Phone calls are allowed only in designated areas.
Please be respectful of play and do not interfere with players, caddies or media.
All posted signage and instructions from tournament staff must be observed.
Failure to comply with this policy may result in revocation of your ticket.

Inclement Weather

Observe the leaderboards throughout the golf course for “WEATHER WARNING” signs that will appear prior to inclement weather moving into the area. When the signs appear spectators are advised to take precautions PRIOR to play being suspended. If the siren sounds, seek shelter immediately. In the event of inclement weather, avoid the following: open areas, hilltops, high places, isolated trees, golf carts, wire fences, bleachers.

If play is suspended, indicated by one of the prolonged air-horn blast, please close your umbrella and seek shelter immediately. Suspension of play means there is a delay in play, not necessarily a cancellation.

Tournament Etiquette

Any misconduct, illegal activity, intoxication, use of illegal substance, or violation of any rule or instruction of tournament representatives is prohibited and shall be grounds for forfeiture of your ticket & for your removal from the premises. Spectators will be subject to expulsion and the loss of ticket privileges for the following breaches of etiquette:

Stay behind the gallery ropes
Stay quiet and stand still when the players are about to hit the ball
“Hands in the air” means to stop and be quiet while golfers are playing their shots
Do not cross fairways except at designated crosswalk areas.
Always look both ways before crossing a cart path.
Be considerate of others, and kneel or sit if you find yourself in the front row of the gallery.
Walk carefully, never run.
Wear comfortable shoes.
Children under 12 should be kept at a safe distance while play is in progress. Parents should take extra precautionary measures when choosing a viewing location.
Making rude, vulgar, or other inappropriate comments or gestures
Verbal or physical harassment of players, volunteers, officials, or spectators
Distracting a player or any disruption of play
Behavior that is unruly, disruptive, unsafe, or illegal in nature
Failing to follow the instruction of a championship official, volunteer, or security personnel

Payment Methods

All concession stands will accept cash. The Main Concession stand will accept cash and credit cards. There will be an ATM available on site in the main concourse area.

Mobile Tickets/Refund Policy

All spectator tickets will be purchased through the tournament office at 607-205-1500.

All persons entering the golf course must have a ticket.

Tickets purchased through the tournament office will be distributed through Ticketmaster. The Ticketmaster App is available for iOS and Android. Download today in the App Store or on Google Play.

NOTE: To login to the app, be sure to use the same email you used when purchasing your tickets (the same email address your confirmation email was sent to). If you’re having trouble logging in with that email address, a password reset should do the trick.

For more information on the Ticketmaster mobile app and transferring tickets, click contact the tournament office.

All sales are final. Should the tournament be hosted without fans due to the ongoing impact of the global COVID-19 pandemic, ticket holders will receive a full refund. Additional details will be provided if necessary.

Autograph Information

Autographs are at the discretion of the players

Prohibited Items List

Follow the link to view prohibited and permitted items.

https://www.pgatour.com/company/tournaments-prohibited-items.html

What to Wear

This is an event for all members of the community. All spectators should wear comfortable shoes and clothing in anticipation of walking between venues and attractions around the course.

Spectators should have the following items on hand:

• Wind breaker
• Hat/visor
• Sunscreen
• Sunglasses
• Umbrella

Parking

The DICK’S Sporting Goods Open will offer a variety of parking options to accommodate all fans. Wednesday and Thursday public parking will be available at the Dickson Street lot. Volunteer parking for the week will be at Dickson Street.

Course Map

CONCESSION STANDS: Main Concourse | 4th Tee | 17th Green/9th Tee | The Beer Garden along 1st Fairway | Mic Ultra Party Deck open to the public on Saturday & Sunday Only

FIRST AID: First Aid Station, operated by UHS Hospital can be found at the 10th Tee, adjacent to the cart barn.

PUBLIC BLEACHERS: There will be no public bleachers on course. Individual chairs can be purchased on the merchandise patio.

Spectator Guide & Daily Pairings Sheet

Spectator Guide which include daily pairings will be available at the Tournament entrance each day. For information on how to feature your business in our Spectator Guide, please contact the tournament office at 607-205-1500

Security

All persons will go through Tournament Security upon entering. Please review the list of Prohibited Items above. Any prohibited items will have to be returned to your car or discarded at the entrance. Storage will not be available at the tournament. We strive to provide a safe environment for all fans, volunteers and players.

Hours of Operation

ADMISSION GATES:

Monday, August 15th: CLOSED TO THE PUBLIC
Tuesday, August 16th: CLOSED TO THE PUBLIC
Wednesday, August 17th: 7:00 am
Thursday, August 18th: 7:00 am
Friday, August 19th: 8:00 am
Saturday, August 20th: 8:00 am
Sunday, August 21st: 8:00 am

Re-Entry Policy

There will be no re-entry into the tournament any day.